Shipping Policy

Effective Date: 2/8/2026

At Keep It Real 4x4, we aim to dispatch your order as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, processing times may be longer.

Shipping

We currently ship throughout Australia.

Shipping costs are calculated during checkout based on your location and the size of your order.

Delivery Times

Estimated delivery times vary depending on your location.

Metro areas generally receive orders sooner than regional or remote locations.

Delivery estimates are provided as a guide only.

Tracking

Where available, tracking information will be emailed once your order has been dispatched.

Delivery Delays

Keep It Real 4x4 is not responsible for delays caused by:

Freight companies
Weather events
Natural disasters
Public holidays
Supplier delays
Events beyond our reasonable control

Incorrect Addresses

Customers are responsible for providing accurate delivery information.

Additional shipping charges may apply if parcels are returned due to incorrect addresses.

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive within a reasonable timeframe, please contact us as soon as possible so we can investigate with the freight provider.

Large or Bulky Items

Some oversized products may incur additional freight charges.

If this occurs, we will contact you before dispatch.

Contact

For shipping enquiries, please contact us using the details on our website.

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