Returns & Refund Policy
Effective Date: 2/8/2026
At Keep It Real 4x4, we want you to be satisfied with your purchase while ensuring compliance with Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty Products
If you believe a product is faulty, please contact us as soon as possible.
We may request:
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Proof of purchase
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Photos of the fault
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Additional information to assist with assessment
Where appropriate, products may need to be returned for inspection.
Change of Mind Returns
We may accept change-of-mind returns provided that:
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The request is made within 30 days of purchase.
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The product is unused.
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The product is in its original packaging.
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The product is in resaleable condition.
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Proof of purchase is provided.
Customers are responsible for return postage costs unless required otherwise under Australian Consumer Law.
Non-Returnable Items
Unless required by law, we do not accept returns for:
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Custom-made products
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Special-order items
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Clearance or sale items
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Products that have been installed, used or modified
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Items damaged through misuse or incorrect installation
Refunds
Approved refunds will be processed to the original payment method.
Processing times may vary depending on your financial institution.
Exchanges
Where stock is available, we may offer an exchange instead of a refund.
Return Shipping
Customers are responsible for securely packaging returned products.
Keep It Real 4x4 is not responsible for products damaged during return transit.
Contact Us
If you need assistance with a return or warranty claim, please contact us using the contact details provided on our website.